RETURN POLICY: Rightrock Sportswear
Because we offer only high-quality merchandise, we find that we have remarkably low return rates. However, we recognize that there may be cases in which a customer feels the need to return a product—and we want to meet that need in a way that exceeds industry standards.
May I Return My Order?
In many cases, yes. We believe that trust is the cornerstone of business. A fair and honest Return Policy ensures that customers feel comfortable with their purchases and with us. Therefore, we make every effort to ensure that all products that possibly can be safely returned will be returnable. But it is important to note that not all products are returnable.
Why Are Some Products Non-Returnable?
Because some of our items are event related or downloadable products they are not eligible for return.
How Do I Determine if a Product is Returnable?
All items except for:
A) Sale or discontinued merchandise
B) VIP Packages
C) Downloadable Products
D) Washed, worn or damaged merchandise
E) Electronics including guitars
If you are unsure or have any questions as to what may be returned, please email our customer service department on the contact page of the website.
How Do I Make a Return?
Contact us within the Return Period. We will issue you a Return Merchandise Authorization (RMA). All merchandise must be shipped back accompanied by a copy of your invoice with the RMA number printed on the return shipping label. The merchandise must be unused.
Where Do I Write the RMA?
On the shipping label on the outside of your shipment. Make certain that the RMA is written in clear, legible fashion for easier tracking.
What is the Return Period?
Within fifteen (15) days of the date that you receive your product.
May I Return a Product Without an RMA?
No. The RMA facilitates tracking of your returned product and expedites your exchange, credit or refund. We receive a high volume of shipments of all types every day, and it is extremely difficult to track all incoming packages without tracking codes.
Please note that refunds for merchandise returned without RMAs will be denied.
How Long Does the RMA Last?
The RMA is effective for seven (7) days after you receive it. After that time, you will need to obtain another RMA as long as you are still within the Return Period. Outside of the Return Period, the products cannot be returned.
In What Form Will I Receive My Refund?
This is at our discretion. Generally, a merchandise credit or an exchange credit will be applied to your account. The exchange credit will be valid up to 6 months after issue. If receiving a refund, please allow 6-8 weeks (two billing cycles) for the credit to process to your account. Return Service Fees will be deducted from the value of your refund.
Are Shipping and Handling Charges Refundable?
No.
Who pays the Shipping and Handling Charges to return the merchandise?
You do.
Do You Have a Return Service Fee Policy?
Yes. Returns and refunds impose an extra workload on our part. Rather than pass this cost onto the consumer through higher product prices, we are consistent with others within our industry by requiring nominal service fees in the event of returns.
A service fee of 20% is required for all returned items. Of course, if you receive an item that is defective (broken, bad decoration etc.) we will replace the item without the 20% service fee.
How Do I Contact You?
By email at rightrockcustomerservice@gmail.com.